Vendor Registration & Marketplace Agreement

Welcome to ChefCona®, where chefs and caterers connect directly with customers to offer their unique culinary services. By registering as a vendor on ChefCona, you (the vendor) agree to the following legal requirements and obligations. This agreement forms a binding contract between you and ChefCona (the marketplace platform), ensuring the fair and proper use of the platform.

Vendor Responsibilities:

  • Vendors must provide accurate and truthful information about their services and products.
  • Vendors are responsible for ensuring compliance with local health, safety, and business laws applicable to their offerings.
  • Vendors agree to maintain the quality and service standards advertised on the platform.

ChefCona’s Responsibilities:

  • ChefCona provides a platform for vendors to list their services and connect with potential customers. ChefCona is not responsible for the actual execution of services or transactions between vendors and customers.
  • ChefCona may remove any content or vendor from the platform that violates these terms.

Violations:
Any of the following acts may result in the termination of your vendor account and removal from ChefCona:

  • Providing false or misleading information during registration or while uploading services.
  • Engaging in fraudulent activities or not delivering the promised services to customers.
  • Failure to comply with local laws and regulations for food and catering services.
  • Any behavior that damages the reputation of ChefCona or its users.

 Terms of Termination:

The agreement between ChefCona and the vendor can be terminated under the following conditions:

  • Repeated Policy Violations: If a vendor violates platform policies multiple times, such as providing false information or failing to deliver promised services, ChefCona reserves the right to terminate the vendor’s account.
  • Poor Customer Reviews: Vendors who consistently receive negative feedback from customers, indicating substandard service, may have their contracts terminated.
  • Breach of Legal or Operational Obligations: Violations of local business, health, or food safety regulations can lead to immediate termination. Either party may terminate the agreement by providing written notice with a reasonable period of 30 days unless otherwise specified by circumstances of breach.

Indemnity Clause:

The vendor agrees to indemnify and hold harmless ChefCona against any claims, legal disputes, or liabilities arising from the vendor’s services or products. This includes damages caused by faulty products, breach of law, or negligence in service provision, ensuring ChefCona bears no responsibility for the vendor’s operations.

Dispute Resolution:

In the event of a dispute between ChefCona and a vendor, or between the vendor and a customer, both parties agree to resolve the conflict through mediation before escalating to arbitration. If mediation fails, binding arbitration will be used, according to the rules of the designated arbitration authority. This ensures a streamlined and cost-effective resolution process.

Payment Terms:

  • Vendors will receive payments for their services through the platform or any form of payment mechanism they choose from the client.
  • ChefCona will only get a monthly subscription fee from the vendor, which varies depending on the subscription plan the vendor bought.

Data Protection & Privacy:

Vendors must comply with data protection regulations (such as GDPR or CCPA). Vendor accounts must ensure that all customer data collected through ChefCona is handled securely and in compliance with relevant privacy laws. Vendors agree not to misuse, sell, or share customer data outside the terms outlined in ChefCona’s privacy policy.

Vendor Subscription Fees

All vendors are required to pay a fixed subscription fee of $25 or more per month depending on the subscription plan the vendor chose, starting from the date of registration on ChefCona. The subscription fee is charged automatically on the same day each month, ensuring uninterrupted access to the platform’s services.

1. Subscription Payment Terms

  • The monthly subscription fee will be charged on the date of registration and will continue each month on the same date.
  • Vendors will receive a notification three days before the fee is charged to the registered payment method.

2. Failure to Pay & Cancellation

  • If a vendor fails to pay the subscription fee for a given month, their account will be temporarily suspended. The vendor will be given a grace period of 7 days to update their payment method and clear the outstanding balance.
  • If payment is not received within the 7-day grace period, ChefCona reserves the right to cancel the vendor’s account, and all Services and products will be removed from the marketplace until the fee is paid and the account is reactivated.

3. Payment Options

Vendors can pay the subscription fee through the following methods:

  • Credit or Debit Cards (Visa, MasterCard, American Express)
  • Direct Bank Transfers
  • Online Payment Platforms (e.g., PayPal)

Please follow this detailed guideline for uploading your services/products as a vendor. 

1. Basic Vendor Information

Ensure that the following details are provided accurately to allow customers to find and engage with your services:

  • Vendor Name: The name of your business or brand.
  • Business Address: Your primary location where services are offered or originate from. Include street address, city, state, and ZIP code.
  • Contact Information: Phone number and email address for customer inquiries.
  • Cuisine Type or Specialty: List the type of cuisine or specialties (e.g., African, Vegan, BBQ, Desserts).

2. Service/Product Upload Guidelines

To post your services or products on the website, please include the following details:

a. Service/Product Name

  • Choose a clear and descriptive name for the service or product. (e.g., “Gourmet Wedding Catering”, “BBQ Meal Package”)

b. Service/Product Description

  • Describe the service or product in detail, mentioning the menu options, the number of guests served, and any additional information that may be relevant (such as dietary restrictions or customization options). The description should be between 100 and 500 words and written in English.

c. Price & Payment Methods Accepted

  • Clearly state the pricing structure. If there are packages, provide details for each (e.g., per person, per event, etc.).
  • State the options of payment methods you accept for your products and services.

d. Available Dates/Booking Slots

  • Set availability dates or indicate a calendar where customers can choose their booking date.

3. Media Upload Requirements

Visuals and media are essential for showcasing your services and attracting customers.

a. Images

  • Quantity: Upload 3 to 10 images per service/product.
  • File Format: JPEG, PNG.
  • Resolution: Minimum 1024×768 pixels; recommended 1920×1080 pixels for better quality.
  • File Size: Each image should not exceed 5 MB.
  • Content: Ensure images are high quality, well-lit, and focus on your dishes, catering setups, or event services.

b. Videos

  • Quantity: Upload 1-2 promotional videos per service/product.
  • File Format: MP4, MOV.
  • Resolution: Minimum 720p (HD), recommended 1080p (Full HD).
  • Length: Up to 60 seconds per video.
  • File Size: Each video should not exceed 50 MB.
  • Content: Videos can include customer testimonials, event setups, chef introductions, or food preparation highlights.

4. Additional Features

a. FAQs Section

You can add any additional FAQs specific to your service.

b. Customer Reviews

After each booking, customers will have the opportunity to leave a review. These reviews will automatically be displayed on your vendor profile. Ensure that your services align with customer expectations to maintain positive feedback.

5. Vendor Dashboard

Once registered, you will have access to a personal dashboard to manage your listings, view booking requests, update availability, and respond to customer inquiries.

a. Order Management

Track and manage bookings, payments, and customer communications via the dashboard.

b. Analytics

View insights on your performance, including views, clicks, and bookings.

6. Compliance & Quality Control

Ensure that all media uploaded follows the website’s quality and content guidelines. Any inappropriate or low-quality images/videos will be flagged for review. Keep descriptions accurate to avoid customer misunderstandings.

7. Support

If you have any questions during registration or uploading your services, please reach out to our support team via email at support@chefcona.com.

We look forward to working with you and helping you grow your business!

Wrongdoings and Prohibited Actions During Product Upload

Vendors must adhere to the following rules when uploading their services and products:

  1. External Links: Vendors are strictly prohibited from including external URLs (e.g., links to personal websites or other platforms) in service/product descriptions.
  2. Inappropriate Content: Uploading offensive, inappropriate, or low-quality media (e.g., graphic content, misleading images) will not be tolerated.
  3. Misleading Information: Services or products must be accurately described. Any attempt to mislead customers with inaccurate descriptions, fake media, or exaggerated claims will be grounds for removal.
  4. Spam or Duplicate Listings: Avoid posting duplicate service/product listings or spamming irrelevant content, which disrupts the user experience.